FAQs

Ready to learn more about how Muze can help you save time, and money on your designs? Book a 1:1 call with a Muze Team member today! You’ll be designing better and scaling faster, in no time.

FAQs

Ready to learn more about how Muze can help you save time, and money on your designs? Book a 1:1 call with a Muze Team member today! You’ll be designing better and scaling faster, in no time.

FAQs

Not 100% sure you’ve got all your questions answered?

We’ve gathered some of the most important stuff for you below.

I haven’t decided what I really want yet. Can I get a designer’s advice?

Sure thing, we are here to help! By choosing Muze you not only get a digital design work done, but you also have the chance to really communicate your project. You are more than welcome to share whatever ideas you have or any inspirational sources you have stumbled upon. We will take care of the rest.

The best way to be heard and well understood is to explain what your purpose, your target audience and your preferences are. This way our designers will get a picture of what they need to focus on while working on your project.

What can I really expect from Muze Unlimited in terms of graphic design and video editing?
Whether you need a graphic design or video editing, or even both, you can be assured that you’re in good hands. Our professional designers are aware of the fact that both disciplines require different skills, however, that’s why they have invested so much time, finance and efforts in learning both types.

Muze Unlimited is a partner that you can trust, because we offer full transparency and communication, which we believe are one of the most important things in this field. To get your idea visualised is definitely a hard thing to do, we admit. That’s why we stay open for any additional revisions and comments throughout the entire process.

Even after completing the task, you will be able to let us know in case something needs to be changed. This way you can be sure that you’re going in the right direction and that your needs are fulfilled.

Would you help me choose the package that best suits me?
Of course we will! We know how hard it is sometimes when you have to choose between various options, so no worries – you can always ask.

The packages we offer are designed in a way that would cover any customer’s needs. To get professional advice, you are welcome to book a call with us and discuss all your upcoming initiatives. Click here to do it right away!

What are your working hours?
As you probably know, muse comes and goes, so our designers have flexible working hours depending on their own time management.

However, for any clients’ requests and consultations, Muze Unlimited is open from 9AM till 6PM UTC, Monday-Friday.

Our business is constantly expanding. Will you be able to cover our needs?
Certainly. In case your business is growing and you are starting to have more and more design projects, you can definitely count on us. Part of our job is to help businesses cover their volume, so it wouldn’t be a problem for us to take care of your expanding needs.
What makes you more special or different than any other graphic design companies?

In today’s digital world, being a graphic designer and video editor is quite a challenge. Not only do we have to adapt to the customer’s needs, but we must also stay up to date and keep in mind what competitive brands offer.

No matter what, at Muze we stick to our own principles, the main of which are communication, openness and creativity.

We believe that the 1-to-1 discussion is the core of success. The ability to hear what your client aims at is a challenge, which we have learnt to accept. Our designers always give their best to understand what a customer wants, so that the final results can bring satisfaction. What’s more, this way the additional revision work is brought to zero.

For us openness is another key factor as it gives both sides a sense of easefulness. By being hones about what would help and what would be unnecessary, we connect to our clients and thus we become part of their business initiative.

Last but not least, creativity is not something only we own, but it’s definitely a skill we always develop and work on. We are constantly looking for new ways to express various ideas, which is, luckily, noticed and admired by our customers.

Is there a limit for graphic design/video design? May I request for more than 2 projects at the same time?
We understand that being online is not a straightforward thing. Sometimes it’s, indeed, needed that you release more than 2 or 3 designs so that you reach your goal.

Honestly, we have not chosen the name Muze Unlimited for no reason. By choosing us you get an unlimited range of possibilities, so, yes, you are welcome to file in as many requests as you currently need.

How long does the whole work process usually take?
It really depends on your project, but in general we always do our best to finalize a task within 2-3 business days. Of course, this is being discussed beforehand with the customer as we take into account our clients’ preferences and deadlines, if applicable.

In any case you will be provided with a realistic turnaround so that you can also schedule your business plans.

Who is Muze Unlimited designed for and which countries do you cover?
Muze serves to all those who are looking for someone to help them expand their business through ads, illustrations, graphics, video, logos, etc. If you are an entrepreneur, a start-up company or a chief marketing officer – you’ve landed on the right page. We help our customers find the unlimited inspiration they need, get their audience’s attention and, last but not least, achieve the results that are being chased.

Good news is design doesn’t require a specific location in order for it to be done correctly. We work with clients from all over Europe, so whether you are from Austria, France or Portugal – we’re there for you!

Am I allowed to cancel without notice and will this lead to any extra costs?
At Muze we like to say that “simplicity is good for the soul”. We trust our clients and that’s why we don’t engage them with any serious obligations. That being said, feel free to cancel your subscription by letting us know and we will make sure to arrange that.

In case the final date of your paid period is still far away, you will be able to access your account by then. After that period your account will be archived and any projects will not be visible anymore. No additional costs will be charged on your account.

Tell me more about how the free trial works.
To take advantage of our free trial, all you need to do is fill in your details and “test” us for one week. You get 7 days free of charge where you have the chance to try some of our most common practices and see if it will be ‘your thing’.

In case you decide to keep on working with Muze, you can contact us and get into details of what you need and, of course, for when it should be ready. This way we will be able to discuss all the necessities with you and offer you the most appropriate plan for your goals.

To get the picture, here are some more details about the different plans and what the trial would cover:

→ Muze Graphics – If you choose to try out our graphic work, you will be able to have max. 3 requests done. Basically, it’s up to you to decide what kind of banners you would like to receive. Please also note that during the free trial the graphic you will receive will only be with a watermark.

→ Muze Video – By trying out our video editing service, you get the chance to file in 1 video request. This includes a video up to 15 seconds in length as well as multiple revision requests during that period. Just like with Graphics, the video design you receive will only have a watermark on it.

Since it’s a free trial, we hope that you will understand it cannot cover everything. Therefore, things like multiple page design requests or sophisticated and time-consuming visuals are not included.

However, by knowing what you want and how you want it, you will grant yourself a 7-day experience that will prove you’ve made the right choice. It’s absolutely possible for you to get a good idea of how Muze works in such a short period – confirmed by clients!

Am I allowed to cancel without notice and will this lead to any extra costs?
At Muze we like to say that “simplicity is good for the soul”. We trust our clients and that’s why we don’t engage them with any serious obligations. That being said, feel free to cancel your subscription by letting us know and we will make sure to arrange that.

In case the final date of your paid period is still far away, you will be able to access your account by then. After that period your account will be archived and any projects will not be visible anymore. No additional costs will be charged on your account.

If I choose Graphics + Video design, would there be any additional costs and how long will I have to wait?
As you may already know, one of our key principles is transparency. By choosing graphics & video design you pay only what you have agreed on, meaning there are no additional or hidden costs.

What’s more, our designers are flexible and they will be able to start working on the project that you say is more urgent. So, if you need to have something delivered faster, please let us know and we will do our best to sort it out as quickly as possible.

Will I get a discount if I submit multiple requests?
For any big and time-consuming design projects that you plan, we would suggest that you contact us directly so that we can discuss your needs. We definitely value customers who know what they want and we are open for discounts in case we receive a bigger request.
What kind of payment methods do you support?
Currently we accept payments via Credit/Debit card. In case you feel insecure or have any doubts, concerns or additional questions, you are always welcome to share those with us so we can help sort them out.

See how great design comes to life.

Check out Muze in action!

See how great design comes to life.

Check out Muze in action!